Shopping Info

💌 Sion & Friends 售後服務說明

感謝你來到 Sion & Friends！
每件商品都是我們與小夥伴們用心準備的小禮物，
若您收到商品後發現任何狀況，請聯繫我們💛

 一、商品檢查與通知

請在收到商品後，7 日內（含假日）完成檢查：

• 若有 瑕疵、錯誤商品、缺件 等情況，請立即透過客服信箱或訊息與我們聯繫。

• 聯繫時請附上：

  1. 訂單編號

  2. 問題說明

  3. 商品瑕疵照片（若有）
     我們會盡快為你確認並安排處理。

 二、可受理的售後情況

我們提供以下售後服務：

• 商品瑕疵（破損、印刷錯誤、功能異常）

• 寄錯商品或數量不符

• 出貨包裝問題導致商品損壞

確認狀況後，我們會依情形安排 換貨、退款 或其他補救方式。

 三、無法受理的情況

請理解以下情況無法提供退換：

• 個人主觀因素（不喜歡、與想像不同）

• 已拆封、使用、洗滌或人為損壞的商品

• 特價品、預購品、客製化商品

• 超過七日鑑賞期

💡 提醒：七日鑑賞期並非試用期，請保持商品包裝完整（含標籤、贈品與外盒）。

 四、退換貨流程

1. 聯絡客服 → 提供問題照片與說明

2. 我們確認後提供退換貨地址

3. 請將商品妥善包裝寄回（請勿直接以商品外盒寄出）

4. 收到並確認無誤後，我們將盡快寄出新品或退款

 五、售後處理時間

收到退貨後約 3～5 個工作天 完成檢查與處理。
退款時間將依銀行作業流程為主。

六、聯絡我們💬 

若有任何問題、漏寄、商品狀況，請隨時聯繫我們：
E-mail：info@starkorrnell.org
服務時間：週一至週五 8:30–17:30（例假日暫停服務）

Sion 和朋友們非常重視每位小夥伴的購物體驗，
我們會盡力讓每一次的服務都溫暖又安心 💫
謝謝你支持原創，也謝謝你讓我們的可愛世界能一直存在 🦁🌷

💌Sion & Friends – Returns, Refunds & After-Sales Policy

Thank you for shopping with Sion & Friends.
We carefully craft and pack each item. If an issue arises, please contact us — we’re here to assist you.

1. Inspection & Reporting Window

• Please inspect your order within 7 days of delivery.

• For any defective, damaged, incorrect, or missing items, please reach out within this timeframe.

• Provide: Order number, clear description of the issue, and photos if applicable.

2. Eligible Cases for Return/Replacement/Refund

We accept returns or replacements for:

• Manufacturing defects or damage (e.g. broken, misprinted, malfunctioning items)

• Incorrect items or wrong quantities shipped

• Damage caused by inadequate packaging during shipping

After verifying your report, we will offer a replacement, refund, or other appropriate remedy.

3. Non-Eligible Cases

We cannot accept returns or exchanges for:

• Change of mind, dislike, or “not as expected” — buyer’s remorse

• Items that have been opened, used, washed, or damaged due to improper use

• Sale items, pre-orders, or custom/ made-to-order products

• Requests submitted after the 7-day inspection window

⭐ Note: The 7-day period is for inspection and reporting only. It does not constitute a trial period. Returned items must be in their original condition, including packaging, tags, and any included gifts or accessories.

4. Return / Exchange Process

1. Contact our customer service with order number and issue details.

2. After confirmation, we will provide a return address and instructions.

3. Please pack the item securely (do not ship using only the product box as the shipping box).

4. Once we receive and inspect the return, we will proceed with a replacement or a refund promptly.

5. Processing Time

Returns are typically processed within 3–5 business days after we receive the item.
Refund timing will depend on the payment method and bank or payment provider.

6. Contact / Support

• Email: info@starkorrnell.org

• Customer service hours: Monday–Friday, 08:30–17:30 (UTC+8), excluding public holidays